Purpose
The UAMS College of Health Professions Excellence in Customer Service Award is to recognize the staff member whose significant contributions through service to its customers are instrumental in achieving the UAMS mission.
The UAMS College of Health Professions recognizes that a positive customer service experience can change the entire perception a customer has of the organization. Contributions through customer service may take many forms. Our customers can be both internal and external to UAMS. They can be our students, our students’ families, prospective students, our colleagues, and our faculty. They can be our affiliate contacts, clinicians from the community, and the general public. Our customers are also our patients and families who seek and receive care at UAMS.
Excellence in Customer Service is centered around four components: confidentiality, courtesy, concern and competence. These components can manifest themselves in the following behaviors:
- Professional appearance
- Work area appearance
- Personal attitude
- Listening
- Communication — phone, face-to-face and written
- Problem-solving
- Customer response time
- Customer hand-offs
- Customer attention and comfort
The recipients of these awards receive an individual plaque, and their names are added to a perpetual plaque of UAMS College of Health Professions Excellence in Customer Service Award winners located in an appropriate place in the college. Also included is a cash award of $500 (the amount may vary depending on available resources).
Eligibility
Nominees must be College of Health Professions staff members. Customer Service activities must have been performed while an employee of the UAMS College of Health Professions.
Procedure
Candidates may be nominated by students, staff, alumni, or faculty members. The nomination should be in the form of a 300-word essay that addresses the impact the employee had made on customer service using the four components of confidentiality, courtesy, concern and competence.
Recipients of an award are not eligible for the same award within a two-year period (e.g., recipients of the 2021 award will be eligible for the same award in 2023).
Nominations will be forwarded to the associate dean for administrative affairs of the UAMS College of Health Professions. The associate dean will call a meeting of the Staff Recognition Development Committee to review applications and make a recommendation to the dean of the UAMS College of Health Professions.
Staff Recognition Development Committee
The Staff Recognition Development Committee will be composed of the following:
- The current recipient of the UAMS College of Health Professions faculty Excellence in Service Award will chair the committee
- A representative from Organizational Development in the UAMS Division of People and Culture
- A UAMS College of Health Professions department chair selected by the College of Health Professions Executive Committee
- A currently enrolled student (selected by the UAMS College of Health Professions Student Council)
- Immediate past recipients of the Excellence in Customer Service Award and the Excellence in Performance Award
A Staff Recognition Development Committee member must recuse themselves from the proceedings if they have, or appear to have, a conflict of interest in the selection process.
Calendar
| Date | Event |
|---|---|
| First Friday in January | The associate dean for administrative affairs distributes the UAMS College of Health Professions Excellence in Customer Service Award criteria and procedures to College of Health Professions department chairs and administrative staff. An announcement seeking nominations for the Excellence in Customer Service Award is distributed. |
| First Friday in February | The associate dean for administrative affairs sends reminders to the department chairs and administrative staff about the nomination deadline. |
| Second Friday in March | Nomination Deadline — Nomination forms must be received by the associate dean for administrative affairs by this date. Review by the Staff Recognition Development Committee begins. |
| First Friday in April | Selection Deadline — The Staff Recognition Development Committee selects the UAMS College of Health Professions Excellence in Customer Service Award recipient and sends the committee’s recommendation to the dean. |
| Spring Faculty and Staff Meeting | Excellence in Customer Service Award recipient recognized at an awards ceremony |